Support, priced honestly
Pricing breakdowns, tool comparisons and setup guides for early-stage teams deciding how to handle customer support. Numbers are sourced and dated; we show our working.
Chatbase vs Intercom Fin vs Helin: Which Fits an Early-Stage Team?
An honest comparison of Chatbase, Intercom Fin, and Helin for teams under 20, including where each one is the wrong choice, and where Helin loses.
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Intercom Fin Pricing: What Per-Resolution Billing Actually Costs a Small Team
Intercom Fin charges $0.99 per outcome on top of seats. Here's what that costs a team under 20, and why the 76% resolution rate isn't the number to plan with.
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Chatbase Pricing Explained: Why Credits Run Out Faster Than You Think
A breakdown of Chatbase's 2026 pricing: what a message credit actually is, why premium models burn 2–6 credits per reply, and what overages really cost.
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AI Customer Support for Startups: A Setup Guide for Teams Under 20
A practical setup guide for AI customer support at small startups: what deflection rates to expect, how to prepare a knowledge base, and how to launch without embarrassing yourself.
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When Does a Startup Actually Need Customer Support?
Most startups set up support tooling too early and hire too late. Here are the volume signals that tell you which stage you're actually in.
Read the article →Setting up support for the first time?
Start with the volume signals that tell you which stage you're in, then follow the setup guide. When you're ready to install, the channel docs take about five minutes.