Terms & Policies

Helin ("Helin", "we", "us", or "our") is a software-as-a-service product. Helin is operated by Dede Wiranto, an individual sole proprietor based in Indonesia. Our order process and payments are handled by our reseller and Merchant of Record, Paddle.com.

We want you to be completely satisfied with Helin. This policy explains how refunds work.

We offer a 30-day money-back guarantee. No questions asked.

If you are not satisfied with Helin for any reason, contact us within 30 days of your purchase and we will issue a full refund. You do not need to give a reason.

Email support@gethelin.com from the email address associated with your account within 30 days of your purchase. Include the email you used to sign up so we can locate your order. We will process your refund promptly.

Because Paddle is the Merchant of Record for all Helin purchases, refunds are issued by Paddle back to your original payment method. It may take a few business days for the refunded amount to appear on your statement, depending on your bank or card provider.

Helin subscriptions are billed monthly and renew automatically until cancelled. You can cancel your subscription at any time from your account settings or by contacting support.

When you cancel, your plan remains active until the end of the current billing period, and you will not be charged again. The 30-day money-back guarantee above applies to your most recent payment.

Helin offers a permanent Free plan. No payment is required to use it, so no refund is needed. You can upgrade to a paid plan at any time.

If you have any questions about this policy or your purchase, contact us at support@gethelin.com.